1. Introduction

Welcome to 99Forward.com (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you access or use our website, services, or tools (collectively referred to as the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our Services.

Scope of the Policy

This Privacy Policy applies to:

1. All users of the Services, including visitors, registered users, and account holders.
2. Information collected through our website, mobile applications, and any other services provided by 99Forward.com.
3. Information collected during interactions with our support, sales, or marketing teams.

Our Commitment

• We respect your privacy and are dedicated to maintaining transparency about how we handle your data.
• We only collect and process information necessary to provide and improve our Services.
• We ensure compliance with applicable privacy laws and regulations, including GDPR and CCPA, where applicable.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

• Email: [email protected]
• Website: www.99forward.com

Thank you for trusting 99Forward.com. We are dedicated to safeguarding your privacy while enhancing your experience.

2. Information We Collect

We collect various types of information to provide and improve our Services. This includes information you provide directly, data we collect automatically, and information obtained from third-party sources.

A. Information You Provide to Us

1. Personal Information:

   • Name, email address, phone number, and other contact details provided during account creation or inquiries.
   • Billing information, such as payment method and billing address, for paid Services.

2. Content Information:

   • URLs, QR codes, or other data you upload or generate using our platform.

3. Voluntary Information:

   • Feedback, survey responses, or other information you choose to share with us.

B. Information We Collect Automatically

When you access or use our Services, we automatically collect certain information, including:

1. Usage Data:

   • Details about how you interact with the platform, such as pages visited, actions performed, and timestamps.

2. Device Information:

   • Information about your device, such as browser type, operating system, and device type.

3. IP Address and Location Data:

   • Your IP address and general location (e.g., city or country) derived from it.

4. Cookies and Tracking Technologies:

   • Data collected through cookies, pixels, and similar technologies to enhance user experience and gather analytics.

C. Information from Third-Party Sources

We may receive additional information about you from third-party sources, including:

1. Third-Party Services:

   • If you sign in using third-party platforms (e.g., Google, Facebook), we may collect information from your profile on those platforms, as permitted by your settings.

2. nalytics Providers:

   • Aggregated data from tools like Google Analytics to understand usage trends and improve our Services.

3. Partners and Affiliates:

   • Information shared with us by trusted business partners or affiliates.

D. Aggregated and Anonymized Data

In addition to personal data, we may collect aggregated or anonymized data that cannot reasonably identify you. This data is used for analytics, research, and improving our Services.

We collect this information to ensure the functionality of our Services, improve user experience, and comply with legal obligations. If you have questions about the types of data we collect or wish to request specific details, please contact us at [email protected].

3. How We Use Collected Information

We use the information we collect to provide, enhance, and secure our Services. This section outlines the purposes for which your data is processed.

A. To Provide and Improve Our Services

1. Facilitate the core functionalities of the platform, such as URL shortening, QR code generation, and analytics tracking.
2. Personalize your experience by tailoring content, features, and recommendations.
3. Develop new features and improve the functionality and performance of our platform.

B. To Communicate with You

1. Send service-related notifications, such as account confirmations, updates, and security alerts.
2. Respond to your inquiries, provide customer support, and address technical issues.
3. Share promotional offers, newsletters, and marketing materials (where permitted by law).

C. For Security and Legal Compliance

1. Detect and prevent fraud, unauthorized activities, and security breaches.
2. Enforce our Terms of Use and comply with applicable legal and regulatory obligations.
3. Protect the rights, safety, and property of our users, platform, and partners.

D. To Analyze and Optimize

1. Monitor usage trends and user behavior to improve the platform’s design and functionality.
2. Conduct research and analysis to enhance user experience and engagement.
3. Evaluate the effectiveness of our marketing campaigns and advertisements.

E. For Business Operations

1. Facilitate billing, subscription management, and payment processing for paid users.
2. Conduct audits, compliance checks, and operational reviews to ensure service quality.
3. Manage and assess potential business transactions, such as mergers or acquisitions.

F. Consent-Based Uses

If required by law, we will obtain your consent for specific uses of your information, such as:

1. Sending marketing communications.
2. Sharing information with third parties for purposes beyond those outlined here.

We are committed to using your information responsibly and transparently. If you have any questions about how we use your data or wish to withdraw your consent for specific uses, please contact us at [email protected].

4. How We Share Information

We respect your privacy and only share your information in limited circumstances to provide and improve our Services, comply with legal requirements, or protect our platform and users. Below are the scenarios where your information may be shared:

A. With Service Providers

We share information with trusted third-party vendors and service providers who assist us in delivering our Services. This includes:

1. Payment Processors: To manage billing and payments for paid plans.
2. Hosting and Infrastructure Providers: To ensure secure and reliable platform operations.
3. Customer Support Tools: To handle inquiries and technical support.
4. Analytics and Marketing Partners: To track usage trends and optimize user experience.

B. With Business Partners

We may share information with our business partners or affiliates to offer additional services or joint promotions. These partners are required to adhere to privacy standards consistent with this policy.

C. For Legal Compliance

We may disclose your information to law enforcement, government authorities, or other third parties when required to:

1. Comply with applicable laws, regulations, or legal processes.
2. Respond to valid legal requests, such as subpoenas or court orders.
3. Protect the rights, safety, and property of 99Forward.com, our users, or the public.

D. During Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transfer, your information may be shared with the involved parties. We will notify you of such transfers and any changes to the Privacy Policy.

E. With Your Consent

We may share your information with third parties when you explicitly authorize us to do so. For example:

1. When you integrate our Services with third-party platforms.
2. When you participate in optional promotions, surveys, or features.

F. Aggregated or Anonymized Data

We may share aggregated or anonymized data that cannot reasonably identify you. This data may be used for:

1. Research and analysis.
2. Improving our Services.
3. Sharing insights with partners or the public.

We ensure that all third parties who receive your data are obligated to protect it in accordance with applicable privacy laws. If you have questions about how your information is shared or wish to restrict specific sharing activities, please contact us at [email protected].

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Below is an overview of how long we keep your data and the factors influencing retention:

A. Retention Periods

1. Account Information:

   • We retain your account information for as long as your account is active or as needed to provide our Services.
   • If you deactivate or delete your account, we will retain your information for a limited period to comply with legal obligations, resolve disputes, or enforce our Terms of Use.

2. Usage Data:

   • Data collected for analytics, troubleshooting, or improving our platform is generally retained in aggregated or anonymized form that does not identify you personally.

3. Payment Data:

   • Billing and payment information is retained as long as necessary for tax, legal, or regulatory compliance.

4. Legal and Compliance Requirements:

   • We may retain certain data for longer periods if required by law or if necessary to protect our rights, resolve disputes, or enforce agreements.

B. Criteria for Retention

We determine the retention period for data based on the following factors:

1. The type of information and its sensitivity.
2. The purpose for which the information was collected.
3. Legal or regulatory requirements.
4. The need to resolve disputes or enforce agreements.

C. Deletion of Data

1. Account Deletion:

   • If you delete your account, we will remove your personal information from our active systems, except for data required for legal or regulatory purposes.

2. Request for Deletion:

   • You may request the deletion of your personal data by contacting us at [email protected]. We will process such requests in accordance with applicable privacy laws.

D. Data Security During Retention

While your data is retained, we implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse.

We are committed to retaining your information responsibly and securely. If you have questions about our retention practices or wish to exercise your rights, please contact us at [email protected].

6. User Rights

At 99Forward.com, we respect your rights regarding your personal information. Depending on your location and applicable laws (e.g., GDPR, CCPA), you may have the following rights:

A. Right to Access

You have the right to request access to the personal information we have collected about you. This includes:

1. The categories of data collected.
2. The purposes for which your data is used.
3. The parties with whom your data is shared.

B. Right to Rectification

You can request corrections or updates to any inaccurate or incomplete personal information we hold about you. You may also update your account details directly through your account settings.

C. Right to Deletion (Right to be Forgotten)

You can request the deletion of your personal information under the following circumstances:

1. The data is no longer necessary for the purposes it was collected.
2. You withdraw consent, and there is no other legal basis for processing.
3. The data was processed unlawfully or must be deleted to comply with legal obligations.

D. Right to Restrict Processing

You have the right to request that we limit the processing of your personal information if:

1. You contest the accuracy of the data.
2. The processing is unlawful, but you prefer restriction over deletion.
3. We no longer need the data, but you require it for legal claims.

E. Right to Data Portability

You may request a copy of your personal data in a structured, commonly used, and machine-readable format. This right applies to data you provided to us and that we process based on your consent or as part of a contract.

F. Right to Object

You have the right to object to the processing of your personal data for:

1. Direct marketing purposes.
2. Processing based on legitimate interests or public interest, unless we demonstrate compelling legal grounds.

G. Right to Withdraw Consent

If we process your data based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

H. Right to File a Complaint

If you believe we have violated your privacy rights, you can file a complaint with a data protection authority or regulatory body in your jurisdiction.

I. How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] with a detailed request. We will respond within the time frame required by applicable laws (e.g., within 30 days under GDPR).

We are committed to ensuring your privacy and protecting your rights. If you have questions or require assistance with your requests, our team is here to help. Please reach out to us at [email protected].

7. Security Measures

At 99Forward.com, we prioritize the protection of your personal information and employ robust security measures to safeguard your data. While no system is entirely foolproof, we are committed to minimizing risks and maintaining the security of our platform.

A. Technical Safeguards

1. Encryption:

   • Personal information is encrypted during transmission (e.g., HTTPS) and stored using industry-standard encryption protocols.

2. Firewall Protection:

   • We use firewalls and intrusion detection systems to prevent unauthorized access to our systems.

3. Access Controls:

   • Access to sensitive data is restricted to authorized personnel only, with role-based access permissions.

4. Regular Security Audits:

   • We conduct periodic security assessments to identify and address vulnerabilities.

B. Organizational Measures

1. Employee Training:

   • Staff members are trained on data privacy and security best practices to ensure they handle your information responsibly.

2. Incident Response Plan:

   • We have procedures in place to detect, respond to, and mitigate data breaches or other security incidents.

3. Vendor Due Diligence:

   • Third-party service providers are vetted to ensure they adhere to strict data protection and security standards.

C. User Responsibilities

While we work to secure your data, you also play an important role in protecting your information. We recommend that you:

1. Use a strong and unique password for your account.
2. Avoid sharing your login credentials with anyone
3. Notify us immediately if you suspect unauthorized access to your account or data.

D. Security Breach Notification

In the unlikely event of a security breach involving your personal information, we will:

1. Notify affected users promptly as required by applicable laws.
2. Provide details about the breach, including the nature of the data affected and steps to protect yourself.
3. Work to resolve the issue and prevent future incidents.

E. Disclaimer

While we take all reasonable measures to protect your data, no system can guarantee complete security. By using our Services, you acknowledge and accept the inherent risks of transmitting information online.

We are committed to continuously improving our security practices to ensure your data is protected. If you have any questions or concerns about our security measures, please contact us at [email protected].

8. Cookies and Tracking Technologies

At 99Forward.com, we use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized features. This section explains what these technologies are, how we use them, and how you can manage your preferences.

A. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They help us recognize your device, remember your preferences, and improve functionality.

B. Types of Cookies We Use

1. Essential Cookies:

   • These cookies are necessary for the proper functioning of our website and Services.
   • Example: Authentication cookies that keep you logged in.

2. Performance and Analytics Cookies:

   • These cookies collect information about how you interact with our website, such as pages visited and time spent.
   • Example: Google Analytics.

3. Functional Cookies:

   • These cookies enable additional functionality, such as remembering your preferences or autofill options.
   • Example: Saving your preferred language.

4. Advertising Cookies:

   • These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
   • Example: Cookies that personalize ads based on your browsing behavior.

5. Third-Party Cookies:

   • These cookies are set by external services integrated into our website, such as social media plugins or embedded videos.
   • Example: Facebook or YouTube cookies.

C. How We Use Tracking Technologies

In addition to cookies, we may use other technologies, such as:

1. Web Beacons: Small graphic files that monitor user activity on specific pages or emails.
2. Pixels: Code snippets that measure ad performance and user behavior.
3. Device Fingerprinting: Techniques that identify your device for analytics or security purposes.

D. Your Choices and Controls

You have control over how cookies and tracking technologies are used. Here’s how you can manage your preferences:

1. Browser Settings:

   • o Most browsers allow you to block or delete cookies. Refer to your browser’s help section for guidance.

2. Opt-Out Tools:

   • Use industry-standard tools like the Network Advertising Initiative or Your Online Choices to manage ad-targeting cookies.

3. Cookie Banner:

   • When visiting our website, you may encounter a cookie banner allowing you to customize your cookie preferences.

E. Impact of Disabling Cookies

Please note that disabling certain cookies may affect the functionality of our website and Services. For example, you may not be able to stay logged in or access certain features.

F. Updates to Our Cookie Policy

We may update this section periodically to reflect changes in our use of cookies and tracking technologies. Please review it regularly for the latest information.

For more information about our use of cookies and tracking technologies or to raise concerns, contact us at [email protected].

9. Third-Party Services

99Forward.com utilizes third-party services to enhance the functionality, security, and performance of our platform. While we strive to partner with reputable providers, these third parties operate independently and have their own privacy policies. This section outlines how we interact with third-party services and what it means for your data.

A. Third-Party Services We Use

We may engage the following types of third-party services:

1. Payment Processors:

   • Example: Stripe, PayPal.
   • Used for billing, subscription management, and secure payment transactions.

2. Analytics Providers:

   • Example: Google Analytics.
   • Helps us monitor website usage, track user behavior, and optimize the platform.

3. Advertising Partners:

   • Example: Google Ads, Facebook Ads.
   • Used to deliver targeted advertisements and measure the effectiveness of marketing campaigns.

4. Cloud Hosting Providers:

   • Example: Amazon Web Services (AWS), Microsoft Azure.
   • Provides infrastructure for data storage and processing

5. Customer Support Tools:

   • Example: Zendesk, Intercom.
   • Enables efficient handling of user inquiries and support requests.

6. Social Media Plugins:

   • Example: Facebook, LinkedIn, Twitter.
   • Facilitates content sharing and user engagement.

B. Information Shared with Third Parties

We may share your information with third-party services for the following purposes:

1. To process payments and prevent fraud.
2. To analyze website performance and user behavior.
3. To display relevant advertisements and measure ad performance.
4. To provide customer support and enhance user experience.
5. To comply with legal requirements, such as tax reporting.

C. Third-Party Privacy Practices

1. Independent Policies:

   • Third-party providers have their own privacy policies that govern how they collect, use, and safeguard your information.
   • We encourage you to review their privacy policies to understand their practices.

2. Data Security:

   • We take reasonable steps to ensure that our partners handle your information securely and in compliance with applicable privacy laws.

3. Limited Access:

   • Third parties are only given access to the information necessary to perform their services and are prohibited from using it for other purposes.

D. Liability for Third-Party Services

While we carefully select and vet our partners, 99Forward.com is not responsible for the privacy practices or content of third-party websites or services accessed through our platform.

E. How to Manage Third-Party Interactions

1. You can opt out of certain third-party data sharing, such as analytics and advertising cookies, by managing your cookie preferences.
2. For integrations with social media platforms or third-party accounts, you can disconnect your account at any time through your account settings.

F. Updates to Third-Party Services

Our use of third-party services may change over time as we improve our platform. We will update this section to reflect such changes.

If you have questions about the third-party services we use or how your data is shared, please contact us at [email protected].

10. Children’s Privacy

The privacy and safety of children are important to us at 99Forward.com. Our Services are not intended for use by children under the age of 13 (or the minimum age required by applicable laws in your jurisdiction). This section outlines our practices regarding the collection and protection of children’s data.

A. No Intentional Collection of Data

1. Age Restriction:

   • We do not knowingly collect or solicit personal information from children under 13 years of age.
   • If you are under 13, please do not use our Services, create an account, or provide any personal information.

2. Parental Consent:

   • If we become aware that we have inadvertently collected personal information from a child under 13 without verified parental consent, we will take steps to delete such information promptly.

B. Parental Rights

Parents or legal guardians have the right to:

1. Review any personal information collected from their child.
2. Request the deletion of their child’s personal information.
3. Restrict further collection or use of their child’s data.

To exercise these rights, please contact us at [email protected] with proof of your identity and relationship to the child.

C. Educational and Legal Exceptions

In some jurisdictions, exceptions may allow the collection of children’s data for specific educational or legal purposes with proper safeguards and parental oversight.

D. External Links and Third Parties

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. Parents are encouraged to monitor their child’s online activity and review the privacy policies of any third-party services their child interacts with.

E. Updates to Children’s Privacy Policy

As privacy laws and best practices evolve, we may update this section to ensure continued compliance and protection for children.

If you have concerns or questions regarding children’s privacy or believe we have collected information from a child under 13, please contact us immediately at [email protected]. We are committed to addressing such concerns promptly and responsibly.

11. International Users

99Forward.com operates globally, and your information may be transferred to, processed, and stored in countries outside of your own, including the United States. This section outlines how we handle data for users from different jurisdictions and ensure compliance with international privacy laws.

A. Cross-Border Data Transfers

1. Global Infrastructure:

   • To provide you with our Services, your data may be processed on servers located in countries where we or our third-party service providers operate.

2. Adequate Protection:

   • We ensure that data transfers comply with applicable privacy laws by implementing safeguards such as standard contractual clauses (SCCs) or relying on adequacy decisions where appropriate.

B. Compliance with Regional Privacy Laws

European Economic Area (EEA), United Kingdom, and Switzerland:

• If you are located in the EEA, UK, or Switzerland, we process your data in compliance with the General Data Protection Regulation (GDPR) or applicable local privacy laws.
• You have rights regarding access, rectification, deletion, and restriction of your data, as outlined in this policy.

1. California and United States:

   • For California residents, we comply with the California Consumer Privacy Act (CCPA) and provide additional rights, such as the ability to opt-out of data sharing for targeted advertising.

2. Other Jurisdictions

   • For users outside the EEA, UK, and US, we ensure compliance with local privacy laws to the extent applicable.

C. Legal Basis for Processing

If you are located in certain jurisdictions (e.g., EEA), we process your personal data under the following legal bases:

1. Consent: When you explicitly agree to specific uses of your data, such as marketing.
2. Contractual Necessity: To fulfill our obligations in providing Services you requested.
3. Legal Obligation: When required by law to process your data.
4. Legitimate Interests: To enhance user experience, improve our platform, or ensure security, provided these interests do not override your rights.

D. User Rights for International Users

Depending on your location, you may have additional privacy rights, including:

1. Requesting access to your personal data.
2. Seeking corrections or deletions.
3. Objecting to data processing or withdrawing consent.
4. Filing a complaint with a local data protection authority.

E. Data Security and Transfer Safeguards

We use industry-standard security measures to protect your data during cross-border transfers, including encryption, secure storage, and strict access controls.

F. Contact for International Privacy Inquiries

If you have questions about cross-border data transfers or your rights as an international user, please contact us at:

• Email: [email protected]
• Mail: 408, C-Wing, Kailash Esplanade, Opp. Sheryas Cinema, LBS Marg, Ghatkopar (W), Mumbai 400086, India.

We are committed to protecting your privacy across borders and ensuring compliance with applicable laws. For additional information about how we manage international data transfers, please reach out to us.

12. Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or other operational needs. This section explains how updates will be communicated and what they mean for you.

A. Notification of Changes

1. Website Announcement:

   • Updates to the Privacy Policy will be posted on our website, with the "Last Updated" date clearly indicated at the top of the document.

2. Direct Communication:

   • For significant changes that may impact your rights or the way your information is used, we may notify you directly via email or through in-app notifications.

B. Your Continued Use

By continuing to use our Services after an updated Privacy Policy has been posted, you acknowledge and agree to the revised terms. If you do not agree with the changes, you must discontinue using the Services and may contact us to request data deletion.

C. Reviewing the Policy

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information and respecting your privacy.

D. Historical Versions

If required by applicable laws, we will maintain records of previous versions of this Privacy Policy and provide access to them upon request.

E. Contact for Questions

If you have any questions, concerns, or need clarification about changes to this Privacy Policy, please contact us at:

• Email: [email protected]
• Website: www.99forward.com

We are committed to transparency and will ensure that any changes to this Privacy Policy are communicated effectively and responsibly. Thank you for trusting 99Forward.com with your information.

13. Contact Information

If you have any questions, concerns, or feedback regarding this Privacy Policy or how we handle your personal information, please feel free to reach out to us. We value your privacy and are here to help.

How to Contact Us

1. Email:

   For general privacy inquiries or to exercise your rights under this Privacy Policy, contact us at:
   [email protected]

2. Mailing Address:

   If you prefer to contact us by mail, please use the following address: 99Forward.com 408, C-Wing, Kailash Esplanade, Opp. Sheryas Cinema, LBS Marg, Ghatkopar (W), Mumbai 400086, India.

3. Website:

   Visit our website for additional information or to submit a support request:
   www.99forward.com

4. Customer Support:

   For immediate assistance, you can also reach out via our support page or in-app help tools.

Privacy Officer

If you require further assistance or wish to escalate a privacy-related matter, you may contact our designated Privacy Officer:

• Email: [email protected]
• Mail(Physical Address): 408, C-Wing, Kailash Esplanade, Opp. Sheryas Cinema, LBS Marg, Ghatkopar (W), Mumbai 400086, India.

Response Time

We aim to respond to all privacy-related inquiries within 30 days, in accordance with applicable privacy laws. For urgent matters, please indicate the nature of your request in the subject line of your email.

Thank you for trusting 99Forward.com. We are committed to ensuring your privacy and addressing your concerns promptly and transparently.